Dispute Resolution 101: Tips For Business Owners

“This article has been produced by an independent contributor and does not reflect the views and opinions of the Immediation team or the brand as a whole.”

Dispute resolution is always going to be a big part of business. No matter how hard you try to please everyone, it is typically inevitable that something will happen to result in an unhappy party at some point (even if that unhappy party is you).

By becoming aware of dispute resolution and mediation, it is easier to handle these challenges as they arise. It is also a great way to ensure that the process is quicker and simpler.

So, when it comes to mediation, what are the most important things you need to do (and keep at the forefront of your mind)?


Detailed And Extensive Documentation

This might seem a little obvious, but ensuring you get as much documentation as you possibly can is critical for the success of your business and long-term support in the workplace. Make sure you have all the information you need, prior to the mediation. This includes invoices, messages, and reports. Everyone involved needs to have the full extent of documentation, so the outcome can be as non-bias as possible and ensure the optimum outcome for everyone involved. 


Proper Communication At All Times

Communication is always incredibly important! Making sure you communicate properly with everyone involved will make the whole process that much more streamlined. Ensuring you attempt to see things from an alternative perspective, while adequately explaining your perspective is a valuable skill that will carry you through your business, as well as through the mediation process. 


Legal Knowledge And Support 

You need to be fully aware of your rites, your responsibilities and exactly where you stand legally. Get the right support and counsel prior to the mediation process, so you know what is reasonably. This also helps take the emotion out of it and helps everyone involved make the best decision, one that is legally sound and based on logic and reason.


Mediation can be a lot to take in but understanding these key elements will make the whole process so much easier for you!

The team of legal and technical experts at Immediation are here to help guide you through the mediation process to reach the best possible outcome. You can do it 100% online or opt to use a managed service where the Immediation personnel do everything for you, from start to finish.

Mediation is a good first step in the dispute resolution process. It’s Immediation’s goal to help you sustain your business relationships, while resolving the matter quickly and professionally.

Want to know more, or enquire about your business dispute? Simply fill out the form on the contact page and they’ll be in touch.