“This article has been produced by an independent contributor and does not reflect the views and opinions of the Immediation team or the brand as a whole.”
As a broker, you have a lot of responsibility. Not only are you responsible for your own success, but you are also responsible for the success of your team. With so much on your plate, it is essential that you have a system in place to deal with conflict resolution. That system is mediation.
Mediation is a process in which an impartial third party facilitates communication between two parties who are in conflict. The mediator does not take sides or make decisions for the parties; rather, their role is to help the parties communicate so that they can come to their own resolution. Mediation can be used to resolve conflicts within teams, between departments, or even between companies.
There are many benefits to using mediation to resolve conflict. First, it can help save time and money. litigation can be expensive and time-consuming; mediation is often much faster and more cost-effective. Second, mediation allows the parties to maintain control over the outcome of the conflict; in litigation, the outcome is decided by a judge or jury, which means that the parties may not be happy with the result. Third, mediation fosters communication and understanding; oftentimes, after going through mediation, the parties have a better understanding of each other’s perspectives and can avoid future conflict.
Mediation should be used early on when conflict arises; if left unresolved, conflict can lead to decreased productivity, decreased morale, and even turnover. If you are a broker who wants to resolve conflict quickly and efficiently, mediation is the way to go.
How Mediation Works
There are four steps in the mediation process:
Introductions and Ground Rules: The mediator will introduce themselves and explain the process of mediation to the parties. Ground rules will be established at this time; these rules will govern behaviour during the mediation and ensure that everyone is treated with respect throughout the process.
Statement of the Problem: Each party will have an opportunity to explain their perspective on the conflict. The mediator will help each party understand the other’s perspective by asking questions and clarifying points.
Brainstorming Solutions: Once both parties have had a chance to state their case, it’s time to start brainstorming solutions. The mediator will facilitate this brainstorm by asking open-ended questions and keeping things moving forward.
Agreement: Once a solution has been reached, it’s time to put it in writing. The mediator will draft an agreement that both parties will sign; this agreement will outline the resolution that has been reached and how it will be implemented.
By following these four steps, brokers can use mediation to resolve conflicts quickly and efficiently. Mediation is an invaluable tool for any broker who wants to maintain a productive and positive work environment.
If you are a broker looking for a way to resolve conflict quickly and efficiently, look no further than mediation. Mediation is a process in which an impartial third party facilitates communication between two parties who are in conflict; this process can be used to resolve conflicts within teams, between departments, or even between companies. There are many benefits to using mediation instead of other forms of dispute resolution such as litigation; first, it can save time and money, second it allows both parties maintain control over the outcome of the dispute, and third it fosters communication and understanding between both sides.
So, if you find yourself in need of dispute resolution services, consider using mediation instead. It just might be exactly what you need.
Are you facing the prospect of mediation yourself?
The team of legal and technical experts at Immediation are here to help guide you through the mediation process and reach the best possible outcome. You can do it 100% online or opt to use a managed service where the Immediation personnel do everything for you, from start to finish.
Mediation is a good first step in the dispute resolution process. It’s Immediation’s goal to help you sustain your business relationships, while resolving the matter quickly and professionally.
Want to know more, or enquire about your business dispute? Simply fill out the form on the contact page and they’ll be in touch.